Automated Asset Discovery - Save countless hours of manual input. Import client asset information using a variety of asset management system exports.
Automated email notifications - send trouble ticket emails when a ticket is opened, escalated, updated, or closed. Control who gets email ticket notifications & text of the message to each party.
Email Ticket Origination & Updating - You, your technicians & your customers can open & update tickets by sending an email to the Web Help Desk system. Web Help Desk takes predefined actions based on the email content.
Automated Help Desk Procedures - Set the procedures for each step of the ticket process from origination, dispatch, parts ordering, billing, & escalation through to closure to ensure consistent service.
Manage Multiple Customers - Manages help desk & ticketing processes for multiple customers allowing separation of customer inventories, tickets, & processes. Assign technicians, managers & processes to one or more customers.
Change Control - contains a per customer change approval process, including roles for submitters & multiple levels of approvers.