Help Desk Essentials Pack
Save time, money, and resources by automating and simplifying help desk and IT support tasks
- Simplify IT Service Management
The integration of Web Help Desk™ and Dameware® Remote Support enables you to simplify ITSM from ticket request to resolution.
- Accelerate Support Delivery
Remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting.
- Improve Customer Satisfaction
Respond to tickets quickly with remote support capabilities, and track and measure technician performance to continuously improve customer satisfaction.
|Feature Highlights||Dameware Remote Support||Web Help Desk||Help Desk Essentials Pack|
|Centralized ticketing and incident management||✔||✔|
|IT asset management (ITAM) with automated discovery and centralized inventory||✔||✔|
|Built-in knowledge base for self-service||✔||✔|
|IT change management and customizable approval workflows||✔||✔|
|Reporting, SLA alerts, and customer surveys||✔||✔|
|Remote control Windows®, Mac OS® X and Linux® systems||✔||✔|
|Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session||✔||✔|
|Remote access to support end-users outside the firewall||✔||✔|