SolarWinds Help Desk – Why Support Teams Love SolarWinds Web Help Desk

SolarWinds Help Desk is an easy-to-use and affordable asset management and help desk ticketing software which will help you to streamline and simplify support from ticket request to resolution. There are many reasons why support teams love this SolarWinds solution, and in this post, we are going to reveal just a few of them. Firstly, the Web Help Desk provides excellent service management capabilities. Support teams can use dashboards and built-in reports to track customer support needs, technician performance, and ticket status, while also ensuring you meet SLAs. Other benefits include effective knowledge, change and asset management.

Let’s deal with knowledge management first. You can leverage the built-in knowledge base to create knowledge base articles and FAQ to assist your help desk team and promote self-service to end-users during service request creation. Not only does this ensure better customer service, but also it can reduce the time spent on general queries that can easily be answered in the FAQ section. SolarWinds WHD can help to ensure change management procedures and policies are adhered to, thanks to the highly configurable workflow engine. Moreover, you can automate and schedule the discovery of software and hardware assets in your IT infrastructure, as well as tracking licensing and warranty information and asset history, including related service requests and ownership.

If you have searched for a SolarWinds Help Desk review online, you will find that a lot of people also praise the incident and problem management capabilities of the software. WHD offers a pragmatic approach to the application of ITIL best practices, with the flexibility to ensure it works for your environment. SolarWinds web help desk is also affordable and easy-to-understand. Plus, the straightforward ticketing management system is a real draw for most support teams, enabling them to automate creating, routing, assigning and tracking of tickets. This results in improved ROI for business and support teams thanks to increased efficiency and productivity, as well as faster resolution of support issues.

As you can see, there are many benefits associated with SolarWinds WHD. At Kenson Network Engineering Ltd, we can help to set up this software at your business. We can ensure it is optimised and configured for your requirements, and we can provide you with any training you need. For more information about this, and to read SolarWinds Web Help Desk review feedback from our clients, please head to our website: https://www.kenson.co.uk. If you have any queries, please do not hesitate to get in touch with our friendly and professional team for more information. You can reach us on +44 (0)1285 647900 or simply send an email to enquiries@kenson.co.uk.

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