ORBi-TEL7 Fraud Identification Module
- Instantly highlights potential fraudulent activity
- Alarms sent to screen or email
- Alarm thresholds user defined
- Access via ORBi-TEL7 menu
The Fraud Identification Module (FIM) is an optional management module of ORBi-TEL7. With this new and innovative application, users are immediately notified of any potential fraud conditions across the voice estate. Users set their own thresholds and when these are exceeded alarm information is available from your web browser in the same easy-to-use style as other ORBi-TEL7 modules.
Authorised users access FIM from the ORBi-TEL7 menu. This allows access to self-designed maps for site and alarm display.
Checks are made every 5 seconds for activity that exceeds your thresholds i.e. high cost calls, long duration calls or calls to certain geographic areas. If a call or calls exceed your threshold details are sent to predefined email addresses and/or displayed on a map and listed by priority, date, code and description. The relevant site icon will flash red on the map indicating the presence of an alarm. The user simply double clicks on the site image. This will open a new window where the user is able to step through all alarms and clear down when the appropriate action has been taken.