We recently spoke to Kieron Prince – Senior Systems Engineer at L&Q Group to find out why he, and the company, have stayed a loyal customer with Kenson…
Why did you choose Kenson as your supplier?
I choose Kenson as a supplier as I had a previous relationship with them at my old job. I introduced them to my new company as they did some fantastic work for me when I had used them in the past.
Would you recommend Kenson?
I would definitely recommend Kenson, one of the things that stands out the most is their excellent ‘Go To Support Service’ which is invaluable.
You have been a Kenson customer for many years, why do you continue to use them?
I continue to use Kenson for their quick response time – they seem to be quicker responders than SolarWinds® themselves. They get to the nitty gritty rather quickly. Even when I have logged a ticket with SolarWinds® and with Kenson, they seem to respond quicker.
How to you keep up to date with the latest technologies?
We managed to keep up with the latest technologies because of events that Kenson and Solarwinds® put on. I would definitely recommend attending future events